™
We are here, and a person will answer.
Westercove™ is an interactive digital grief wellness companion combining grief education, guided journaling, and personalized support to help adults understand what they are experiencing and to put language around that which they may not yet know how to explain. If something on it is not working, or you are simply stuck, write to us.
How to reach us
Email is the fastest way, and it reaches a real person rather than a queue. We answer every message, most of them the same day, and always within two business days.
The questions we are asked most
My access code is not working.
Codes are not case sensitive, but the hyphen matters, so enter it exactly as it was given to you. If it still will not take, email us the code and we can reissue it the same day.
It is asking me to start over. Did I lose my writing?
No. Your entries are safe. What you are seeing is a signed out browser, not an empty account. Sign in again with the email you used the first time and everything will be there. If the sign in no longer recognizes you, email us and we will put it right.
I forgot which email I signed up with.
Write to support@westercove.com from any address you may have used and we will find the account for you.
Can I use Westercove on more than one device?
Yes. Sign in with the same email and your journal, your library progress, and the dates that matter to you follow you across devices.
Who can read what I write?
Your entries are private to you. We do not sell your personal information, and we do not use your private grief content to advertise to you. The full detail is in our Terms and Privacy Policy.
How do I cancel, or delete my account?
You can cancel at any time from your account settings, and a subscription bought through the App Store or Google Play is cancelled in that store's own subscription settings. To delete your account and the content in it, email us and we will confirm before anything is removed.
Is there an age requirement?
Yes. Westercove™ is for adults 18 and older.
Is this therapy?
No. Westercove™ does not replace therapy or medical care. It fills the hours around them.
If you need help right now
Westercove™ is not an emergency service and is not monitored around the clock. If you are in immediate danger or thinking about harming yourself, please contact one of the resources below. Support is available 24 hours a day.
- 988Suicide & Crisis Lifeline. Call or text 988.
- Text HOME to 741741Crisis Text Line.
- 988, then press 1Veterans Crisis Line.
- 911Emergency services, for immediate danger.
Westercove™ is for adults 18 and older. It sits alongside the care already in your life, and it is never a replacement for your own clinician or care team.
