Westercove™ AI Use Policy
Part of the Westercove Terms & Conditions.
Westercove’s companion is artificial intelligence made by Anthropic. It sees what you write so that it can respond, and it is never trained on your writing. It can be wrong. It will never make a decision about your care, and when a message suggests danger, Westercove shows you people who can help.
How Westercove™ uses AI
Westercove uses AI models from Anthropic, accessed through Anthropic’s commercial API, for four things: the companion’s responses; summaries of your writing; the Grief Library feature, which offers reflections and practices drawn from resources you have chosen; and a safety check that reads what you write in context to decide whether to show you support or crisis resources. Our access keys are held on our servers and never on your device.
What is sent to the AI
The message you just wrote, the recent conversation, and the context the feature needs. That context may include the name you use for the person you are grieving, relevant earlier entries, your preferences (for example, whether faith language is welcome), and your Grief Library choices.
What is never sent
Your password, your payment details, your email address, and anything that belongs to another Westercove user. We send only what the feature you are using needs.
Training and retention
Anthropic processes what we send only to return a response to us. Under the commercial terms we hold with Anthropic, your content is not used to train its models. If we ever change providers, or those terms change, we will update this policy first.
How to read what the AI says
Treat every response as a reflection to consider, never as a verdict. AI can state something false with confidence. It knows only what you have told it. It cannot see your whole life, and it is not a clinician. It is not a medical device and is not intended to diagnose or treat any condition.
Safety measures, and their limits
The safety check reads the whole entry, not single words, so that writing about a loss is not mistaken for a crisis. Direct statements that you intend to end your life show crisis resources immediately, even if the AI is unavailable. These checks are fully automated. No person reviews them, and Westercove will not contact anyone on your behalf. These measures reduce risk. They do not remove it. No software catches everything, which is why 988, 741741, and 911 are always on your screen.
Honesty about AI
Westercove will always tell you that you are talking with AI. It will never claim to be a person, a therapist, or a clinician. We use Anthropic’s services in line with its usage policies, including those for consumer-facing uses involving health and wellbeing.